Data Protection & Privacy
kisino Privacy Policy
At kisino, the privacy and security of your personal data are taken seriously. This Privacy Policy explains precisely what information we collect when you use our platform, how that information is used, who it may be shared with, and what rights you hold over your own data. We encourage all kisino players to read this document carefully before creating an account.
SSL Encryption
Every connection to kisino is protected by industry-standard SSL (Secure Socket Layer) encryption. Your account credentials, personal details, and payment information are transmitted over an encrypted channel at all times.
No Selling of Your Data
kisino does not sell, rent, or trade your personal data to marketing companies or data brokers. Your information is used solely to operate your account, process payments, meet compliance requirements, and improve our services.
KYC Data Secured
Identity documents submitted for Know Your Customer (KYC) verification — including National ID cards and proof of address — are stored in an encrypted environment with access restricted to authorised compliance personnel only.
Transparent Cookie Use
kisino uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse platform performance. You can manage your cookie preferences through your browser settings at any time.
Your Data, Your Control
kisino respects your right to access, correct, and request deletion of your personal data. Submit a data request at any time by contacting [email protected] and our team will respond within the applicable regulatory timeframe.
Bangladesh-Focused Compliance
kisino's data practices are tailored for the Bangladesh market. Payment data processed through bKash, Nagad, Rocket, and Upay is handled in strict accordance with the terms of those payment providers and applicable data handling standards.
Section 1
Information We Collect
kisino collects personal data from you in several ways: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from trusted third-party service providers as part of our verification and payment processing operations.
Information You Provide Directly
When you create a kisino account or update your profile, we collect the following categories of personal data:
- Identity Data: Full legal name, date of birth, gender, and government-issued identification number (Bangladesh National ID or passport number).
- Contact Data: Email address, Bangladesh mobile phone number (used for SMS OTP authentication), and residential address.
- Financial Data: Payment method details including mobile banking account references (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) as required to process deposits and withdrawals. Full card numbers are never stored on kisino servers — payment processing is handled by certified payment gateways.
- KYC Documents: Scanned or photographed copies of identity documents and proof of address submitted as part of account verification.
- Communications Data: The content of messages you send to kisino's support team via email or live chat, including any attachments.
- Preference Data: Language and notification preferences, self-imposed deposit limits, and any responsible gaming settings you configure on your account.
Information Collected Automatically
When you access kisino, certain technical data is collected automatically by our servers and analytics systems:
- Device and Technical Data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
- Usage Data: Pages visited on kisino, games accessed, time spent on each page, betting history, deposit and withdrawal transaction logs, login timestamps, and session duration.
- Location Data: Approximate geographic location derived from your IP address. kisino does not collect precise GPS location data.
- Cookie and Tracking Data: Data collected through cookies, web beacons, and similar technologies as described in the Cookies section of this policy.
Information From Third Parties
kisino may receive personal data about you from third-party sources in the following circumstances:
- Payment Providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard to verify and reconcile deposits and withdrawals.
- Identity Verification Services: Where kisino uses a third-party KYC provider to verify the authenticity of identity documents, that provider may return verification status data to kisino.
- Fraud Prevention Databases: kisino may cross-reference account data against industry fraud prevention databases to detect and prevent fraudulent activity.
Data Category — Identity
Collected to verify your identity, confirm your age (18+ requirement), and comply with Know Your Customer (KYC) obligations. Required before withdrawals are approved.
Data Category — Contact
Used to send account notifications, OTP verification codes, bonus alerts, and responses to support requests. Your phone number is used exclusively for SMS OTP and account security purposes — never for unsolicited marketing calls.
Data Category — Financial
Required to process deposits, execute withdrawal requests, and comply with anti-money laundering (AML) regulations. Payment card data is tokenised and processed by our certified payment partners.
Data Category — Usage
Analysed in aggregate to improve platform performance, personalise game recommendations, detect bonus abuse, and maintain responsible gaming oversight. Individual usage data is not sold to third parties.
| Data Type | Mandatory? |
|---|---|
| Full Name | Yes — Registration |
| Date of Birth | Yes — Age Verification |
| Mobile Number | Yes — OTP / Security |
| Email Address | Yes — Account Comms |
| National ID / Passport | Yes — KYC |
| Residential Address | Yes — KYC / AML |
| Payment Method Data | Yes — Transactions |
| Device / IP Data | Auto-collected |
Section 2
How We Use Your Data
kisino uses the personal data it collects for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to Bangladesh players. We do not use your data for any purpose not described in this Privacy Policy without first seeking your explicit consent.
Account Management and Service Delivery
The primary use of your personal data is to create and maintain your kisino account, verify your identity and age, process deposits and withdrawals, calculate and credit bonuses, and provide access to the full range of casino and sports betting services on the platform. Without this data, we are unable to provide you with a functional, secure gaming account.
Security and Fraud Prevention
kisino uses your technical data (IP address, device fingerprint, login history) and account activity data to detect and prevent fraudulent registrations, duplicate accounts, bonus abuse, money laundering, and unauthorised access attempts. Our security systems operate continuously and may trigger account reviews or temporary restrictions when anomalous activity patterns are detected.
Regulatory Compliance
kisino is required to process certain personal data to comply with its legal and regulatory obligations. This includes performing age verification and KYC checks, maintaining transaction records for AML purposes, retaining account activity logs for a minimum statutory period, and reporting suspicious activity to relevant authorities where legally required to do so.
Customer Support
Communications data from support interactions — including email correspondence, chat transcripts, and support ticket history — is retained so that our support team can provide consistent, informed assistance. Support records are also used to train support staff, identify common issues, and improve the overall quality of kisino's customer service.
Responsible Gaming Monitoring
kisino uses gameplay and financial data to monitor player behaviour for signs of problem gambling. Our responsible gaming system analyses deposit frequency, session length, bet size escalation, and self-exclusion history to identify players who may benefit from responsible gaming intervention. Players identified as at risk may be contacted by our responsible gaming team and offered support resources.
Platform Improvement and Analytics
Aggregated, anonymised usage data is analysed to understand how players navigate the platform, which games are most popular, where technical errors occur, and how the overall user experience can be enhanced. This analysis does not identify individual players and is used solely to improve kisino's product quality.
Marketing Communications
With your consent, kisino may send you promotional emails, SMS notifications, or in-platform messages about new games, bonuses, and seasonal promotions — including offers aligned with Bangladeshi cultural events such as Eid and Pohela Boishakh. You may withdraw your consent for marketing communications at any time by updating your account notification preferences or by contacting [email protected].
No Automated Decision-Making
kisino does not make legally significant decisions about your account based solely on automated processing without human review. Automated flags (e.g., for suspected fraud or bonus abuse) are reviewed by a member of the compliance team before any account action is taken.
Opt-Out of Marketing
You may opt out of marketing communications at any time. To unsubscribe from emails, use the unsubscribe link in any marketing email. To opt out of SMS notifications, reply STOP to any SMS message or contact [email protected].
Section 3
Data Sharing & Third Parties
kisino does not sell your personal data to third parties. However, in order to operate the platform and deliver its services effectively, kisino shares specific categories of personal data with a limited set of trusted third-party partners and service providers. In each case, data is shared only to the extent necessary for the stated purpose and is governed by contractual data protection obligations.
Payment Processing Partners
To process your deposits and withdrawals, kisino shares the minimum necessary financial and identity data with its payment processing partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own privacy policies and are bound by their respective platform terms and applicable financial regulations. kisino does not store full card numbers or mobile banking PINs.
Identity Verification Providers
kisino may use third-party identity verification (KYC) services to authenticate the identity documents you submit. These providers receive copies of the documents you upload and return a verification result to kisino. They do not retain your documents beyond the period required to complete the verification process.
Game Software Providers
Games on kisino are delivered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To load and operate these games, technical session data (such as a session token and account balance reference) is passed to the relevant game provider. Game providers do not receive your full name, NID number, or payment method details.
Analytics and Platform Services
kisino uses analytics and infrastructure service providers to monitor platform performance, detect errors, and analyse aggregated usage patterns. These providers process data on kisino's behalf and are prohibited from using it for their own commercial purposes. Data shared with analytics providers is aggregated and does not identify individual players by name.
Regulatory and Legal Disclosure
kisino may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in response to lawful requests, legal proceedings, or where required to comply with anti-money laundering, counter-terrorism financing, or other applicable regulations. kisino will disclose only the minimum data required by the specific legal obligation and will notify the affected player where legally permitted to do so.
Business Transfers
In the event that kisino or any part of its business is acquired, merged, or transferred to a new entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer via your registered email address and will be given the opportunity to request account closure if you do not consent to the new entity processing your data.
| Recipient | Data Shared | Purpose |
|---|---|---|
| bKash / Nagad / Rocket / Upay | Transaction amount, account reference | Payment processing |
| Visa / Mastercard gateway | Tokenised card data | Card payments |
| KYC Provider | ID document images, name, DOB | Age & identity verification |
| Game Studios | Session token, balance reference | Game delivery |
| Analytics Platform | Aggregated usage data | Platform performance |
| Regulatory / Legal Authorities | As required by law | Legal compliance |
Section 4
Cookies & Tracking Technologies
kisino uses cookies and similar tracking technologies on its platform to ensure a functional, secure, and personalised experience for all players. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow kisino to recognise your device on return visits, maintain your login session, and remember your preferences.
Types of Cookies Used by kisino
- Strictly Necessary Cookies: These cookies are essential for the basic operation of the kisino platform. They manage your login session, maintain your account balance state during a gaming session, and ensure the security of your account. Without these cookies, core platform functions would not work. These cookies cannot be disabled without significantly impairing your ability to use kisino.
- Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This information is used exclusively to improve platform performance and usability. The data collected does not identify individual users.
- Functional Cookies: These cookies remember your preferences on the platform, such as your preferred game category, notification settings, and display preferences. They make your experience more personalised without tracking your activity across other websites.
- Security Cookies: Used to detect and mitigate security threats including CSRF (Cross-Site Request Forgery) attacks, session hijacking attempts, and suspicious login activity from unrecognised devices or locations. Security cookies are strictly necessary and cannot be opted out of.
Managing Your Cookie Preferences
You can manage and disable non-essential cookies through your web browser's settings. Most modern browsers allow you to view currently stored cookies, block cookies from specific websites, block third-party cookies, and delete all cookies when you close the browser. Please note that disabling strictly necessary cookies will prevent you from logging in to your kisino account and using the platform.
Third-Party Cookies
Some cookies on the kisino platform are set by third-party service providers, including game studios and analytics platforms. These third-party cookies are subject to the privacy policies of the respective providers. kisino does not control the content of third-party cookies but limits the scope of data these cookies can access in accordance with its data protection obligations.
Web Beacons and Similar Technologies
In addition to cookies, kisino may use web beacons (also known as pixel tags) in platform pages and email communications to confirm that content has been rendered, to track email open rates for service notifications, and to identify technical delivery failures. Web beacons do not store data on your device and cannot be used to retrieve personally identifying information independently.
Strictly Necessary
Cannot be disabled. Required for login session management, account security, and core platform functionality. No opt-out available for these cookies.
Performance / Analytics
Collects anonymised usage statistics. Can be disabled via browser settings. Disabling these cookies does not affect your ability to use the platform.
Functional
Remembers your display preferences and platform settings. Can be disabled via browser settings. Disabling may result in loss of personalised preferences on return visits.
Section 5
Data Retention & Storage
kisino retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. When data is no longer required for any of these purposes, it is securely deleted or anonymised.
Active Accounts
While your kisino account is active, all personal data associated with your account — including identity data, contact data, KYC documents, transaction history, and gameplay records — is retained in full. Active account data is reviewed periodically and data that is no longer required for operational purposes may be archived or anonymised at kisino's discretion.
Closed or Dormant Accounts
Following the closure of your kisino account — whether at your request or by kisino — your personal data is retained for a minimum period required by applicable anti-money laundering regulations and financial record-keeping obligations. During this retention period, your data is held in a restricted-access environment and is used only for compliance, audit, or legal dispute purposes.
Support and Communications Records
Records of your communications with kisino's support team are retained for a period sufficient to resolve any pending disputes, maintain service quality records, and meet any applicable regulatory requirements. After this period, communications records are securely deleted.
Marketing Data
If you have consented to receive marketing communications from kisino, your contact details and communication preferences are retained until you withdraw your consent. Upon withdrawal of consent, your data is removed from all active marketing lists within a commercially reasonable timeframe, though it may be retained in suppression lists to ensure you are not accidentally re-contacted.
Data Storage Location
kisino's platform data is stored on secure servers. kisino takes contractual and technical steps to ensure that any data processed outside Bangladesh is subject to equivalent data protection standards. Player data is not transferred to countries with materially lower data protection standards without appropriate safeguards in place.
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account + minimum statutory period post-closure |
| KYC / Identity Documents | As required by AML regulations |
| Transaction Records | Minimum statutory financial record period |
| Gameplay Logs | Active account + 2 years post-closure |
| Support Communications | 3 years from last interaction |
| Marketing Preferences | Until consent withdrawn + suppression list retention |
| Cookie / Analytics Data | Session or up to 13 months (anonymised) |
Section 6
Your Privacy Rights
kisino recognises that your personal data belongs to you and that you have rights over how it is used. The following rights are available to all kisino players. To exercise any of these rights, contact kisino's support team at [email protected] with the subject line "Data Rights Request". kisino will respond to all verified requests within a reasonable timeframe.
Right of Access
You may request a copy of all personal data that kisino holds about you. This is known as a Subject Access Request (SAR). kisino will provide a structured summary of your data within the applicable response window.
Right to Rectification
If any personal data kisino holds about you is inaccurate or incomplete, you have the right to request correction. Update basic account details directly in your account settings or contact support for changes to KYC records.
Right to Erasure
Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kisino's legal retention obligations.
Right to Restrict Processing
You may request that kisino restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
Right to Data Portability
You may request that kisino provides your personal data in a structured, machine-readable format so that you can transfer it to another service provider. This right applies to data you provided directly to kisino.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to kisino demonstrating compelling grounds.
Section 7
Data Security Measures
kisino takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction.
Technical Security Controls
All data transmitted between your browser or device and the kisino platform is encrypted using SSL (Secure Socket Layer) / TLS (Transport Layer Security) technology. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission. kisino's servers are protected by firewalls, intrusion detection systems, and regular security patching.
Password storage on kisino uses one-way cryptographic hashing. This means that even in the unlikely event of a data breach, your password cannot be recovered in plain text from stored records. kisino also enforces mandatory two-factor authentication (2FA) via SMS OTP for all logins from new or unrecognised devices.
Organisational Security Measures
Access to personal data within kisino is restricted to employees and contractors who require it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations. kisino conducts regular internal security training and awareness programmes to ensure that data protection responsibilities are understood across the organisation.
Breach Response
kisino maintains a formal data breach response plan. In the event of a confirmed personal data breach that poses a risk to affected players, kisino will notify impacted players via their registered email addresses as promptly as practicable following discovery of the breach. The notification will describe the nature of the breach, the categories and approximate number of records affected , the likely consequences, and the steps kisino has taken or plans to take to address the breach and mitigate its effects.
Your Responsibility
While kisino implements robust security measures on its end, the security of your account also depends on the steps you take to protect your own credentials. kisino strongly recommends that you:
- Use a strong, unique password for your kisino account that is not used on any other platform.
- Never share your account password, OTP codes, or security questions with any other person — including anyone claiming to represent kisino support. kisino staff will never ask for your password.
- Log out of your kisino account when using shared or public devices.
- Enable SMS OTP authentication and ensure your registered mobile number is kept up to date.
- Contact [email protected] immediately if you suspect unauthorised access to your account.
SSL / TLS Encryption
All data in transit between your device and kisino's servers is encrypted using SSL/TLS. Look for the padlock icon in your browser's address bar when visiting kisino to confirm the secure connection is active.
Password Hashing
Your account password is stored as a one-way cryptographic hash. kisino does not store your password in plain text and cannot retrieve it. If you forget your password, use the account recovery process to set a new one.
Two-Factor Authentication
New device logins require OTP verification via your registered Bangladesh mobile number. This prevents unauthorised access even if your password is compromised. Ensure your mobile number is always current in your account settings.
Access Controls
Internal access to player personal data is governed by role-based access controls. Only personnel with a documented business need may access personal data, and all access is logged and audited.
Section 8
Policy Updates & Contact
kisino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made to this policy, kisino will notify registered players via their registered email address and will update the "Effective Date" at the top of this document.
How Updates Are Communicated
Minor clarifications and non-material edits may be made to this Privacy Policy without prior notice. For any change that materially affects how your personal data is collected, used, or shared, kisino will provide at least 14 days' advance notice before the updated policy takes effect. Continued use of the kisino platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.
Reviewing This Policy
kisino encourages all players to review this Privacy Policy periodically — particularly when you receive a notification of an update — to stay informed about how your personal data is being handled. The current version of this policy is always available at kisino.net/privacy-policy.
Children and Minors
kisino is strictly an 18+ platform. kisino does not knowingly collect personal data from individuals under the age of 18. If kisino discovers that a minor has registered an account or provided personal data, the account will be immediately closed and all associated data will be deleted. If you believe a minor has registered with kisino, please notify us immediately at [email protected].
Contacting kisino About Privacy
If you have questions, concerns, or requests relating to this Privacy Policy or to the personal data kisino holds about you, please contact kisino's support team using the details below. We aim to respond to all privacy-related enquiries within 24–48 hours (BST, UTC+6).
- Email: [email protected] (plain text — not a clickable link)
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Languages: English and Bengali agents available
- Subject Line for Data Requests: "Data Rights Request — [Your Full Name]"
Material Change Notice Period
kisino provides a minimum of 14 days' advance notice before any material change to this Privacy Policy takes effect. Notice is delivered to your registered email address. Review all policy update notifications carefully.
18+ Strict Enforcement
kisino enforces an 18+ age restriction as a core compliance obligation. Age is verified during KYC. Accounts found to belong to players under 18 are closed immediately and all data is permanently deleted.
Effective Date
This version of the kisino Privacy Policy is effective as of 1 January 2026. It supersedes all previous versions of the kisino Privacy Policy.
Explore kisino With Confidence
Now that you understand how kisino protects your data, dive into the platform. Browse live casino tables, bet on cricket, spin top slots, or log in to your account. All services are available to verified Bangladesh players aged 18 and above.
18+ Gambling can be addictive. Play responsibly. kisino is for adults aged 18 and above only.